GENERAL TERMS AND CONDITIONS OF USE AND SALE
On the website dreampoint.bg
Last updated date: [Дата,23.03.2026]
Welcome to dreampoint.bg. These General Terms and Conditions govern the relationship between Dream Point (“Seller”, “We”, “Us”) and the persons using the website. dreampoint.bg (“Site”) and/or ordering goods and services through it (“User”, “Client”, “You”).
Please read these Terms and Conditions carefully before using the Site or placing an order. By accessing, browsing, or making a purchase, you acknowledge that you have read, understood, and unconditionally accept these Terms and Conditions. If you do not agree to them, please do not use the Site.
1. SELLER DATA
The website dreampoint.bg is managed by:
- Company name:
[ЕСКЕЙП 1 ЕООД] - UIC/PIC:
[BG205713301 ] - Headquarters and address of management:
[гр.Търговище ул.Бузлуджа 12] - Address for correspondence and business activities:
[гр.Търговище ул.Васил Петлешков 17] - Materially Responsible Person (MRP):
[Танер Алиев] - Contact phone:
[0885434343] - Contact email:
[info@dreampoint.bg]
2. DEFINITIONS
- Website/Site: The Internet page accessible at
dreampoint.bg. - User/Customer: Any natural or legal person who visits the Site or places an order for goods/services.
- Goods/Products: Food products, beverages and other items offered for online sale on the Site.
- Services/Events: Table reservations, purchase of tickets/envelopes for events (e.g. Wine Drawing, Quiz Nights, concerts, disco nights) organized at Dream Point.
- Order: An electronic request from the User to purchase Goods or Services through the Site.
3. GENERAL PROVISIONS
3.1. Dream Point reserves the right to change the General Terms and Conditions periodically. The changes shall enter into force from the moment of their publication on the Site. Orders placed are governed by the General Terms and Conditions in effect at the time of placing the order.
3.2. The Site offers Products and Services only to persons over the age of 18 (for the purchase of alcoholic beverages and access to the disco club). By placing an order, the User declares that he meets this condition.
4. ONLINE ORDERING OF FOOD AND BEVERAGES (TRADE)
A) Products and Prices
4.1. All Products offered on the Site are described with basic characteristics and a visual image. The images are exemplary and there may be slight differences in the presentation of the finished dish.
4.2. The prices of the Products are in Bulgarian leva (BGN) and include VAT. The prices are valid at the time of the order.
4.3. Dream Point reserves the right to change the prices and availability of Products at any time without notice.
B) Order process
4.4. The User places an order by adding the desired Products to the “Cart” and following the completion steps (entering names, delivery address, telephone, payment method).
4.5. The order is considered accepted after Dream Point confirms it via automatic email or phone call.
C) Payment
4.6. The user can pay for their order using the following methods:
* Наложен платеж (в брой при доставка)]
* [Онлайн с кредитна/дебитна карта чрез лицензиран платежен оператор]
* [Банков път]
4.7. When paying online, payment details are processed directly by the payment operator. Dream Point does not store bank card details.
D) Delivery
4.8. Delivery is made to the address specified by the User only within the designated delivery areas: [само за град Търговище].
4.9. Dream Point strives to deliver the food within [45-90 минути] after confirmation, but is not responsible for delays caused by traffic, bad weather conditions or other unforeseen circumstances.
4.10. The delivery cost is: [Напр. безплатна при поръчка над X лв. / Y лв. за поръчки под X лв. / фиксирана цена Z лв.]. This price is charged clearly upon completion of the order.
5. FOOD SAFETY, ALLERGENS AND QUALITY
5.1. Dream Point guarantees that the Products are prepared in accordance with the sanitary and hygienic requirements of the Bulgarian Food Safety Agency (BFSA).
5.2. Allergen Information: The User is required to familiarize themselves with the allergen information available in the description of each Product on the Site. In case of severe allergies, the User must expressly consult us before ordering by phone. 0885434343
6. RIGHT OF REFUSAL AND COMPLAINTS
A) Right to cancel a food order.
6.1. According to Art. 57, item 4 of the Consumer Protection Act (CPA), the Consumer does not have the right to withdraw from the contract and return goods that are perishable or have a short shelf life (such as prepared hot or cold food).
6.2. The user can cancel their order free of charge only if it has not yet started to be prepared (usually within 5-10 minutes after confirmation). After this point, cancellation is not possible and the amount is not refundable (for online payment).
B)Complaints
6.3. Complaints regarding the quality, quantity or conformity of the delivered food are accepted only at the time of delivery (before the courier) or at the latest by [1 час] after it, provided that the food has not been consumed in significant quantities.
6.4. In the event of a justified complaint (e.g. wrong dish, spoiled food), Dream Point will offer a replacement of the Product or a refund.
7. RESERVATIONS AND EVENTS (DRAWING WITH WINE, QUIZ, CONCERTS, CLUB and other events)
A) Reservations and envelopes
7.1. Reservations are accepted only on site or via the specified phone number.
7.2. For weekdays (restaurant) and events without paid admission, the User can make a reservation by phone or on site. This reservation is considered valid only after confirmation from us.
B) Events Cancellations and Refunds
7.3. no amounts are collected in advance
7.4. Changes to the date of an event reservation are only possible in exceptional cases and subject to availability.
В) Access rules(Concerts/club)
7.5. For events with guest performers (Friday) and disco nights (Saturday), Dream Point reserves the right to:
* Face control.
* Minimum age requirement (18+ years).
* Verification of identity documents.
7.6. In case of violations of public order, aggressive behavior or visible intoxication, Dream Point has the right to deny access or remove the User from the establishment, and the ticket amount is not refunded.
8. INTELLECTUAL PROPERTY
8.1. All content on the Site dreampoint.bg (including, but not limited to: logo, texts, photos of dishes, design, software) is the exclusive intellectual property of Dream Point and is protected by the Copyright and Related Rights Act.
8.2. The user does not have the right to copy, reproduce, distribute or use the content for commercial purposes without the express written consent of Dream Point.
9. PRIVACY AND PERSONAL DATA
9.1. The processing of your personal data is carried out in accordance with our Privacy Policy, which is an integral part of these Terms and Conditions. Please read it here [Privacy Policy.]
10. DISPUTES AND APPLICABLE LAW
10.1. These General Terms and Conditions are governed by Bulgarian law.
10.2. All disputes arising between the parties will be resolved through negotiations. In case of disagreement, the dispute may be referred to the competent Bulgarian court or through the EU Online Dispute Resolution (ODR) platform:
11. FINAL PROVISIONS
11.1. Contact Us: For any questions, complaints or concerns related to these Terms and Conditions, you can contact us at:[info@dreampoint.bg] or phone: [.0885434343]